BetHard Online Casino Privacy Policy
At BetHard Online Casino, we are committed to protecting your privacy and handling your personal data with the highest level of care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at bethard.com or use any of our services. We encourage you to read this document carefully so you understand your rights and our obligations under applicable data protection legislation, including the General Data Protection Regulation (GDPR).
BetHard Online Casino is operated by Prozone Ltd, a company incorporated in Malta (company reg. no. C97366), with a registered address at Mezzanine Office, The George, Ball Street, Paceville, St Julian's STJ 3123, Malta. Prozone Ltd acts as the data controller responsible for your personal information. We operate under the Malta Gaming Authority B2C Gaming Service Licence MGA/B2C/908/2021 and, where applicable, under a Swedish Gambling Authority (Spelinspektionen) licence.
Information We Collect
When you register an account, make a deposit, or interact with our BetHard casino platform, we may collect various categories of personal data. Our data collection practices are designed to be proportionate, lawful, and transparent.
Personal Identification Data
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued identification documents (passport, national ID, driving licence)
- Proof of address documents for KYC (Know Your Customer) verification
Financial and Transaction Data
- Payment method details (e.g., Trustly, Visa, Mastercard, MuchBetter, MiFinity, AstroPay)
- Deposit and withdrawal history, including amounts and timestamps
- Bonus activity, wagering records, and promotional participation
- Betting history across our sportsbook, live casino, and slots sections
Technical and Usage Data
- IP address, browser type, and device identifiers
- Login timestamps, session duration, and pages visited
- App usage data if you access us via the BetHard mobile app or BetHard casino app
- Cookies and tracking technologies as described in our Cookie Policy
How We Use Your Information
Here at BetHard Online Casino, we process your personal data only for clearly defined and lawful purposes. We will never sell your personal information to third parties, and we only share it where strictly necessary or legally required.
Purposes of Processing
- To create and manage your player account and verify your identity
- To process your deposits and withdrawals in compliance with our financial obligations
- To provide our full gaming service, including slots, live casino, jackpot games, and BetHard sports betting
- To administer bonuses, including the BetHard welcome bonus and any BetHard promotions you opt into
- To conduct responsible gambling checks and apply self-exclusion or limit tools where requested
- To comply with anti-money laundering (AML) regulations and KYC requirements
- To detect and prevent fraud, cheating, and unauthorised access to your account
- To send you transactional communications, account updates, and — where consented — marketing messages about BetHard bonuses and BetHard casino bonus offers
- To personalise your experience on our platform and improve our services
Legal Basis for Processing
We process your personal data under the following legal bases as defined by GDPR:
- Contract performance: Processing is necessary to fulfil the terms of your account agreement with us
- Legal obligation: We are required to process certain data to comply with gaming regulations and financial laws
- Legitimate interests: We process data to prevent fraud, improve security, and operate our platform effectively
- Consent: Where you have opted in to receive marketing communications, including information about BetHard casino no deposit bonus codes, BetHard promo code offers, or the BetHard bonus code available at registration
Cookies and Tracking Technologies
Our BetHard platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. When you use the BetHard casino mobile version or the BetHard android app, similar tracking may apply within the app environment. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Third-party analytics and advertising partners may also place cookies on your device, subject to your consent.
Data Sharing and Third Parties
We at BetHard Online Casino may share your personal data with trusted third parties only where necessary for delivering our services or meeting regulatory requirements. These include:
- Payment service providers such as Trustly, Visa, Mastercard, MuchBetter, and AstroPay for processing your BetHard deposit and withdrawal requests
- Game software providers, including Evolution Gaming, Pragmatic Play, Play'n GO, Nolimit City, and others who power our BetHard live casino and slot catalogue
- Identity verification and fraud prevention services for KYC compliance
- Regulatory authorities, including the Malta Gaming Authority and Spelinspektionen, where disclosure is required by law
- Our sportsbook technology partner, Fiveoseven Solutions Limited (Malta), for BetHard betting operations
All third parties we work with are contractually obligated to protect your data and process it only for the agreed purposes. We do not permit them to use your information for their own marketing activities.
Data Retention
We retain your personal data for as long as your account is active and for a minimum of five (5) years following account closure, in compliance with applicable gaming and anti-money laundering regulations. Financial records may be retained for longer where required by law. When your data is no longer needed, we securely delete or anonymise it.
Your Rights
As a data subject under GDPR, you have the following rights with respect to your personal information held by our BetHardOnline Casino platform:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: In certain circumstances, you may request deletion of your data
- Right to restrict processing: You may ask us to limit how we use your data
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact us at support@bethard.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner (IDPC) or the relevant supervisory authority in your country of residence.
Data Security
We implement robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our BetHard casino app and web platform use SSL encryption across all data transmissions. Access to your personal data within our organisation is restricted to staff who require it for legitimate business purposes, and all personnel are trained in data protection obligations.
International Data Transfers
As we operate across multiple European markets — including Sweden, Norway, Finland, and Ireland — your data may be processed in countries within or outside the European Economic Area (EEA). Where transfers occur outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to maintain the same level of protection guaranteed under GDPR.
Children's Privacy
Our services are strictly for adults aged 18 and over (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has provided us with personal data, we will take immediate steps to delete that information and close the associated account.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify you by email or through a prominent notice on the BetHard Online Casino website. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our support team. We are available via live chat Monday to Sunday, 09:00–00:00 CET, or by email at support@bethard.com. At BetHard Online Casino, your trust is fundamental to everything we do, and we are dedicated to handling your data with the utmost care and integrity.
Content updated: July 13, 2026